Antyodaya Saral Haryana

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Course Project: Improving SARAL Haryana Portal UX

Antyodaya Saral Haryana

As part of a project in my Advanced Human-Computer Interaction course at IIITB, I focused on analyzing the SARAL Haryana portal. This project aimed to pinpoint design weaknesses and elevate user experience, with the overarching goal of fostering citizen-centric service delivery. Through meticulous analysis and prototyping, the study endeavored to enhance accessibility and functionality, showcasing the practical integration of HCI concepts within a real-world context.

Design Process

Empathise

Define

Ideate

Design

Research Objective

The research seeks to explore whether the SARAL website lives up to its name, which means "Easy," by investigating the ease of applying for schemes and tracking their progress. It aims to understand applicants' experiences and assess whether the government's vision of "Citizen Centric Service Delivery" aligns with citizens' perspectives on the service.

01

To uncover the design flaws, challenges, pain points and limitations of the existing SARAL Haryana portal

02

To identify design approaches and possible modifications that would better accommodate the needs of citizens

03

To produce possible prototypes of application designs that would facilitate an improved user experience for the marginalized and often overlooked sections of the society.

Literature Review

User Interview Methodolgy

Think Aloud Method: Applying for "Education Loan for Persons with Disabilities" Scheme

Open Browser: Navigate to the web browser and search for "SARAL HARYANA".
Website Access: Click on the official website link, saralharyana.gov.in, to access the portal.
Login Process: Enter the login credentials, including ID, Password, and Captcha, to log into the system.
Menu Navigation: Locate and click on the "Apply for Services" option in the menu bar.
Scheme Selection: Search for the "Education Loan for Persons with Disabilities" scheme among the listed services.
Family ID Entry: Enter the Family ID, a mandatory document issued by the government for scheme application.
Member Selection: Choose the family member for whom the scheme application is being filled.
OTP Verification: Receive and verify the OTP (One-Time Password) for authentication purposes.
Form Completion: Fill in the required details in the application form, including personal information and loan requirements.
Document Attachment: Upload the necessary documents as per the scheme's guidelines.
Draft Saving: Opt to save the application as a draft instead of submitting it immediately.

The "Save as Draft" feature was utilized during the application process due to user concerns about privacy and reluctance to share personal information. The selection of the "Education Loan for Persons with Disabilities" scheme allowed for document uploads, and the Family ID was mandated for application submission.

Affinity Diagram

For deeper insights, refer to the detailed paper available here.

User Need Statement

The citizens from rural/urban areas of Haryana, who do not have access to a laptop, wants to access the SARAL Haryana portal using their smartphone, so that they can apply for different government schemes helping them in a better livelihood.